Help Desk Specialist (Tier II)

Job description

Overview DecisionPoint Corporation is seeking a Tier II Help Desk Specialist t o support our U.S. Transportation Command (USTRANSCOM) Integrated Booking System (IBS) program. This role is responsible for providing advanced technical support to end users and resolving system-related issues for mission-critical transportation and logistics applications.The Tier II Help Desk Specialist serves as an escalation point for Tier I support, troubleshooting complex issues, analyzing system behavior, and coordinating with development, infrastructure, and cybersecurity teams to resolve incidents. This role plays a critical part in maintaining system availability, user satisfaction, and operational continuity.The ideal candidate brings strong technical troubleshooting skills, experience supporting enterprise applications, and the ability to communicate effectively with both users and technical teams. Duties & Responsibilities: - Provide Tier II technical support for IBS users, resolving system, application, and access-related issues - Serve as an escalation point for Tier I help desk support, handling complex or unresolved issues - Troubleshoot and diagnose application, system, and integration...