Bilingual Member Support Specialist I

Job description

This position works in the Member Communication Centre (MCC) / Centre de communication des membres. Reporting to the Manager or Assistant Manager, Member Support, the Member Support Specialist I (MSS I) provides exceptional member service through multiple communication channels, including virtual and telecommunications with efficiency and accuracy. The MSS I actively engages with members to understand their financial needs, offering personalized solutions that support their long-term well-being. By addressing inquiries, resolving concerns, and identifying opportunities to enhance financial confidence, this role fosters strong member relationships while contributing to the organization's success. This role supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity . Responsibilities: Successful candidates must be able to work from Monday to Saturday during Member Communication Centre business hours. - Proactively develop, retain, and grow member relationships by identifying needs through advice-based conversatio...