Desktop Support Engineer

Job description

The Role: Handle Incidents and Service Requests and near desk support; Provide services to End Users that include the following: End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs, Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software; Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax); Locally-attached devices (e.g. personal printers, projectors); Daily health checks to End User Devices and Network attached devices as required Meeting room support as required. Provide effective Deskside Support Services in accordance with the appropriate Performance Standards; Required skills: Business Competencies Clear verbal and communication skills with the ability to explain technical instructions in a non-technical way An enthusiasm and passion for excellent customer service. Plus the ability to promote technology, using business friendly language, and seek out opportunities with tangible business benefits Ability to work...