User Support Analyst

Job description

Company Description Founded in 2004, Core BTS, Inc. is an award-winning IT consulting firm and managed services provider dedicated to problem solving. Using broad, scalable expertise, we leverage technology to transform business and enable change Recognized for accelerating the adoption of digital technology to transform business, Core BTS delivers robust cloud, modern workplace, security, and networking solutions to commercial and public-sector clients. With broad, scalable expertise, Core BTS is passionate about solving complex issues with an unwavering focus on client experience. Job Description: Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional customer service. This role will be vital in ensuring a smooth roll out of Cisco IP Phones to users. The successful candidate will have a positive attitude and be self-motivated, with the willingness to learn and continue building their knowledge. - Provides technical support and guidance to resolve users Cisco IP phone hardware and software problems. - Develops training materials and/or provides onsite training. - Drafts or revises user training manuals and procedures. - Maintains logs of suppor...