Customer Service Representative with German

Job description

As a Customer Service Representative with German , your responsibilities will include providing a smooth and positive experience for our customers. You’ll handle their orders from start to finish, making sure everything is processed quickly and accurately. You will respond to customers’ questions in a timely and knowledgeable way, proactively addressing any issues that come up. You’ll also work closely with our technical support and sales teams to help resolve customer problems efficiently, while following company policies and service standards. In This Role, Your Responsibilities Will Be: - Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.). - Provide / check all information and guarantee their accuracy for efficient order Entry; - Ensure the contract review, the price policy (SOCX) and ITC are applied with no exception and report to your management when discrepancies identified. - Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (...