GEM Customer Data & Pricing Administrator

Job description

The GEM Customer Data & Pricing Administrator is responsible for the maintenance of local critical data on the ERP and CRM systems for the countries that are in his working area. They are responsible for ensuring that Customer and Pricing Data is accurate and up to date, essential for the day to day running of the business. They must also perform Bona Fides checks to ensure that customer qualifications are validated, in line with global quality standards. Responsible for the setup of new customer accounts on both the CRM and ERP system within the stipulated SLA. Commercial and financial data must be set up correctly to ensure that customers are invoiced correctly, are on the correct payment terms, receive the correct discounts and that their sales are reported correctly. As the first point of contact when the customer account is created they are responsible for demonstrating the right “face to the customer” whilst performing bona fide checks to ensure that customer’s professional qualifications are validated and critical legal documents such as Terms and Conditions are signed by the customer before the account is activated. - Ensure that there is no duplication of customer accounts...