Member Service Agent - On-site Role

Job description

Description Member Service Agent – Taos| Location: 2400 Taos, Austin, TX 78745 |Schedule: Monday–Friday, 8:00am-5:45pm and rotating Saturdays: 8:45am-12:15pm| FLSA Status: Nonexempt Austin Telco is looking for a passionate and service-oriented Member Service Agent to join our team. This role is ideal for someone who thrives in a member-first environment, enjoys building lasting relationships, and is excited to make a meaningful impact through financial education and community engagement. As a Member Service Agent, you’ll be the face of our credit union, supporting members with their financial needs, guiding them through our products and services, and helping create positive, personalized experiences. You’ll also play an active role in community outreach and contribute to the overall success of your branch. What You'll Do: - Deliver exceptional service by assisting members with account openings, product adoption, and everyday transactions. - Build strong member relationships through proactive communication and personalized support. - Collaborate with team members and departments to elevate the member experience. - Participate in community events and promote financial literacy and ed...