Robotic Field Service Engineer

Job description

Who You Are The Field Service Engineer is responsible for providing FANUC America Corporation with onsite emergency and unscheduled repair services, including troubleshooting, programming, maintenance, and system support for FANUC robots and related equipment at customer locations. This role requires the ability to respond to customer sites on short notice and remain onsite as long as needed to diagnose and resolve issues, which may involve extended hours, nights, weekends, and holidays. The Field Service Engineer must consistently comply with FANUC America Corporation and customer schedules, work rules, and conduct standards. The ideal candidate is a customer‑focused problem solver with a strong “service‑first” mindset and hands‑on experience with FANUC technology. Based in or near the Binghamton, NY area, this individual will oversee operations across the Robotics Northeast regional territory, supporting business needs, ensuring consistent performance, and driving alignment with organizational goals. How It's Done: - Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline - Troubleshoot, repair, and maintain ro...