IT Service Technician Tier II

Job description

Overview Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site): Pay Rate: $26.44 per hour: Responsibilities: - Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools.• Follow documented troubleshooting steps to resolve common hardware, software, and network issues.• Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365.• Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP p...