Team Leader of Client Service

Job description

Service Team Leader On-Site Tallahassee, FL: Monday-Friday, 9am-6pm: The Team Leader will be responsible for supervising, managing, motivating, and guiding team members daily. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-to-day work of the team. The Team Leader will lead by setting a good example and engaging the team to achieve goals. Some of the things you’ll be doing: These are the technical skills, experience, and qualifications that would make someone successful: - Create an inspiring team environment with an open communication culture - Develop key performance indicators and set clear team goals - Delegate tasks effectively and set deadlines - Oversee day-to-day operations - Monitor team performance and conduct performance reviews - Handle customer complaints and address escalations with customers - Design and implement process and operational policies - Full spectrum of employee management, development, and training - Motivate team members to achieve objectives - Discover training needs and providing coac...