Customer Program Specialist

Job description

Our Incora Story is really taking off—and we’d love you to join us on the journey. As a leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do . We are currently seeking an exceptional Customer Program Specialist to support intermediate to complex customer accounts and contracts through outstanding service, strong partnership, and operational excellence. The Role: The Customer Program Specialist is accountable for building and maintaining strong customer relationships by delivering high‑quality service and operational support. This role requires an advanced understanding of customer operations, contract administration, and internal processes, while serving as a key liaison between customers and internal teams. You will proactively manage customer accounts, investigate and resolve issues, support contract execution, and ensure customer expectations are consistently met or exceeded. Key Responsibilities: - Build and maintain strong working relationships with external customers and internal partners - Maintain advanced knowledge of Incora customer requirements, distribution methods, and contract terms - Provide excellent custo...