Manager, Customer Success & Support

Job description

At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands. Manager, Customer Success & Support Chicago, IL | Hybrid, 3 days per week in office At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands. Jungle Scout's enterprise platform, Cobalt, is how major brands and retailers compete and win on Amazon. We're looking for a Manager, Customer Success & Support to own the post-sale experience for Cobalt and the support experience for Catalyst — and to build the team, systems, and processes that turn retention and expansion into a repeatable engine. This role reports to the CRO and leads a team of 6 Customer Success Managers and 2 Customer Support Managers. You'll have real latitude to decide how to structure and scale your org as the business grows, including whether you carry accounts yourself. What matters is that customers expand and the team performs. About the Role: You'll be accountable for net revenue retention and expansion across the Cobalt portfolio. That means building the playbooks, processes, and tooling that help your team deliver consistent...