Service Delivery Specialist

Job description

Service Delivery Specialist About the Position: Csquare is seeking talented, highly-motivated individuals for the role of Service Delivery Specialist. Service Delivery is responsible for the successful management and delivery of Csquare products and services. Our Service Delivery Specialists are responsible for the service delivery lifecycle. We operate in a project management capacity, and we function as the single point of contact for clients during the service delivery process, as well as the coordination and escalation point for internal teams. As such, we pursue the completion of objectives through requests for updates and task execution, submission of PRs and GR of POs for the purchasing of materials and labor, ensuring data accuracy through an initial order “scrub”, communication of milestones and changes to all stakeholders, and the setting and resetting of expectations during milestones or upon receipt of a change. Essential Duties: - Manages IT implementation projects for small to medium-sized solutions . Project management duties include validating technical requirements, conveying work plan tasks to technical personnel, provisioning equipment, and communicating solution...