Associate Director - Customer Success

Job description

Associate Director – Customer Success Job Location - Boston, Massachusetts - United States Description of work to be performed: Help customers implement strong and secure machine identity practices, and secure their data in transit with the AppViewX suite of Products. Act as a trusted advisor to customers, aligning AppViewX solutions with their strategic business objectives and security requirements. Lead product onboarding and adoption efforts, driving seamless implementation and early success. Advocate for customer needs within AppViewX, influencing product roadmap decisions and driving continuous improvements. Identify and mitigate risks proactively, monitoring deployment progress, usage trends, and potential adoption barriers. Help organizations future-proof their digital identity strategy, ensuring crypto-agility and readiness for emerging security challenges in CLM, PKI modernization, and Post-Quantum Cryptography (PQC). Conduct technical reviews, demonstrating measurable outcomes, ROI, and strategic value derived from AppViewX solutions. Represent AppViewX at industry events and conferences, staying ahead of cybersecurity and digital identity trends. Develop and execute cust...