Care Engineer

Job description

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps. - Plan and execute complex technical tasks requiring specialist skills within the Packet Core domain, working independently to resolve customer request cases in line with defined processes. - Act as a Subject Matter Expert (SME) for Packet Core technologies, providing expert-level technical guidance, problem resolution, and knowledge sharing across teams. - Identify, analyze, and resolve technical issues; ensure accurate reporting and documentation. -...