Manager, Commercial Excellence & Digital Enablement

Job description

Innovation starts from the heart. Edwards Lifesciences is the global leader in structural heart innovation, dedicated to improving and extending the lives of patients around the world. 📍 Milan, Italy 🏢 Hybrid The Role: We are looking for a commercially minded and digitally fluent Manager, Commercial Excellence to lead and evolve the Business Unit’s Sales Effectiveness, CRM governance, Sales Incentive Plan, and AI enablement roadmap. This is a managerial individual contributor role with end-to-end accountability for improving sales productivity, incentive effectiveness, process efficiency and decision quality through structured process design, analytics, automation and AI-driven solutions. The role does not include direct reports but requires strong cross-functional leadership and ownership across Commercial, Marketing, Medical Affairs, Public Affairs, Finance, HR and IT. How You’ll Make an Impact: Act as business owner of our CRM (Salesforce), Modelling tool (Anaplan) and commercial systems, translating business needs into structured enhancements that improve data quality, integration and usability. Own and optimize the Sales Incentive Plan, including modeling, simulation, validati...