Helpdesk Services Specialist

Job description

*Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. - Minorities, women, and individuals with disabilities are encouraged to apply . Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end-user support services to staff members and assist in maintaining the day-to-day technology operations at ESD. This role requires a team player who can identify, troubleshoot and resolve computer and software related issues in a timely and courteous manner. Excellent written and verbal communication skills are essential, as well as a strong focus on customer service when interacting with staff, consultants, and vendors across all levels of the organization. WORK PERFORMED: - Assist all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner. - Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned. - Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment. - Support end-us...