Customer Service Advisor - Telephone

Job description

Customer Service Executive Location: Leicester (Enderby) – Free parking on site About the Role: We’re looking for a Customer Service Executive to join our Shared Services Customer Service Team at Simplify. This is a pivotal, front‑line role , supporting our clients, third parties, and internal colleagues through high‑quality inbound call handling and effective case management. You’ll be the first point of contact for many of our clients during the conveyancing journey — answering calls, arranging appointments, and providing clear, accurate signposting . Where immediate resolution isn’t possible, you’ll confidently manage expectations and leave clear, concise call logs with the required next steps. This is a fast‑paced, collaborative environment , ideal for someone who is hands‑on, adaptable, and passionate about delivering excellent service. What You’ll Be Doing: - Acting as a subject matter expert when liaising with internal and external clients - Handling inbound calls in line with agreed service level agreements (SLAs) - Understanding the conveyancing process and clearly explaining updates to callers - Empathising with caller needs and signposting them to the appropriate departm...