Customer Care Advisor

Job description

As a Customer Care Advisor, you’ll investigate and resolve customer complaints, working towards fair and balanced outcomes that meet both customer expectations and business requirements. You’ll manage a varied caseload and work closely with teams across the business to ensure a smooth and professional service. Key Responsibilities: - Investigate and resolve customer complaints in line with regulatory and company requirements - Handle a wide range of queries including damage, hire vehicles, repairs, and technical concerns - Work with customers to reach fair and mutually agreeable resolutions - Keep accurate and detailed records of customer interactions - Manage and resolve complex or ongoing customer issues - Issue refunds or compensation where appropriate - Produce clear written responses and reports outlining complaint investigations - Work collaboratively with teams across the business - Ensure all work meets regulatory and data protection requirements - Monitor and respond to queries in the team inbox - Negotiate costs with third parties where required - Manage your workload effectively to meet deadlines and targets About You: We’re looking for someone who is customer-focused, o...