Customer Support Specialist

Job description

Description WE ARE HIRING!: We are seeking a customer-focused Customer Support Specialist to provide front-line support by responding to customer inquiries, processing routine loan servicing requests, and maintaining accurate records. This role plays a key part in delivering timely, professional service while supporting overall departmental efficiency. In This Role, You Will: At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a mission-driven organization making a meaningful impact across Idaho. - Respond to customer inquiries related to ACH payments, payoffs, VOMs, reconveyances, and other servicing requests - Process loan servicing transactions in accordance with RESPA guidelines and internal procedures - Maintain accurate records and documentation across systems - Collaborate with internal teams to resolve customer requests efficiently - Deliver professional, timely, and high-quality customer service Requirements: Join our team and be part of an organization that's dedicated to making a difference in Idah...