Lost & Found Services Representative

Job description

Job Description The Lost & Found Representative is responsible for answering all phone calls, processing all lost items and delivering lost and found items to guests in a timely manner while providing professional and courteous service; responsible for exceeding guest expectations, while utilizing their positive interactive skills. - Answers phone calls in a timely and efficient manner. - Processes inbound/outbound Lost & Found items, e-mails & faxes in a timely manner. - Identifies and delivers found items to guests in a timely manner. - Responsible for maintaining the Wynn standards of service to guests & coworkers. - Ensures the Wynn standards of cleanliness and appearance for all areas. - Works with safety as a priority, and follows department and company safety standards. - Knows and adheres to all company and department policies and procedures, embraces the company culture and takes pride in the resort and amenities. - Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. - Attends required training classes and incorporates new standards, service knowledge and safety into da...