Front Office Manager

Job description

Description As our Front Office Manager , you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded. This position may require flexible scheduling availability. Requirements: Job Requirements: - Ensure that departments achieve or exceed guest's service expectations - Prepare team member schedules in accordance with budgets and business forecasts - Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed - Recommend local attractions and restaurants for guests to visit - Inform guests of all hotel services and amenities - Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions - Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in - Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on spec...