IT Service Delivery Manager

Job description

We are looking for an IT Service Delivery Manager to play a key role in shaping and delivering high-quality IT services across WSET. This is an exciting opportunity to lead service performance in a globally recognised organisation, ensuring our people have reliable, responsive support while driving excellence in supplier management and service delivery. WSET exists to empower people and support the drinks industry from producer to consumer. Through our globally recognised qualifications in wines, spirits, beer and sake, we inspire learning and help individuals and businesses thrive at every stage of their journey. As the world’s leading provider of drinks qualifications, we deliver over 140,000 exams each year across more than 70 countries through our network of Approved Programme Providers (APPs). Our impact is global—and so are our people, with teams based in the UK, Australia, Canada, China, Hong Kong, Singapore and the USA. At WSET, our culture is just as important as what we deliver. We value curiosity, encourage new ideas, and are committed to continually striving for better. We lead with empathy and foster a supportive, inclusive environment where people feel empowered to co...