Senior/Expert Technical Account Manager (m/f/d) - SCAYLE Commerce - Hamburg (hybrid)

Job description

Company Description Job Description: As a Technical Account Manager (TAM) at SCAYLE , you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap. This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms. What will you do: - Own and manage 5-10 enterprise customer relationships from a technical perspective. - Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions. - Translate complex customer requirements into actionable feature requests and influence internal product roadmaps. - Map customer business needs to existing product features and proactively drive adoption. - Coordinate technical escalations in collaboration with solution enginee...