Merchant Success Manager (Denver)

Job description

👋 Join us at Remark Remark is reshaping the e-commerce landscape by harnessing the power of AI and personalized support to solve a critical problem: the low conversion rates plaguing online shopping. Our platform connects shoppers with trained product experts, using AI to enhance every interaction and turn browsing into buying. With Remark, we're not just selling products; we're providing a seamless, personalized shopping experience that boosts revenue and builds loyalty. We're a mix of visionaries, tech enthusiasts, and, frankly, a few eccentrics who've sharpened our skills at giants like Amazon, Microsoft, and Salesforce. Now, we're channeling our collective expertise into building an environment that values curiosity, innovation, and a bit of fun along the way. ⚡️What we're looking for We’re looking for a Merchant Success Manager to own the full post-sale merchant relationship—guiding e-commerce brands from onboarding through long-term growth on the Remark platform. This role sits at the intersection of sales, customer success, and analytics. You’ll take ownership once a deal is closed, leading merchants through onboarding and beyond—ensuring smooth launches, driving product ado...