Hospitality Front Desk Associate

Job description

The Position Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel. Learn more about our beautiful club and hotel here: Midtown Athletic Club Chicago / The Hotel at Midtown | Official Site You will love this job if: - You are committed to delivering exceptional member and guest experiences - You thrive in a dynamic environment - You enjoy cross-functional responsibilities - You like being in front of members - You’re a proactive, dependable team player - You are someone comfortable balancing guest service with operational leadership As a Hospitality Associate, you will: - Serve as the point of contact at the Hospitality Desk for both club members and hotel guests - Manage check-ins, reservations, inquiries, and overall hospitality desk operations - Provide high-level customer service and resolve guest concerns efficiently - Coordinate with internal departments to ensure seamless member and hotel guest experiences Experience Requirements: - Previous...