Patient Navigator - BILH Weight Management Program (Hybrid/Remote)

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Patient Navigator supports the care of our patients in accessing and aintaining continuity with the healthcare team and assist patients in achieving their health care goals. Based on the current practice workflows and strategies, will develop practice improvement initiatives for ongoing quality improvement. Job Description: Primary Responsibilities: 1. Performs direct outreach to patients to initiate patient engagement and enrollment with the clinic and perform introduction of the clinic, schedule initial appointment with clinician, and if necessary, follow-up assistance. 2. Proactively contact patients to resolve and follow-up on potential barriers for appointment or program enrollment including reviewing patient records for enrollment requirements. Maintains and reviews KPI dashboards with program leadership on a recurring basis. 3. Leverages Motivational Interviewing techniques or similar tools to engage patients and provides emotional support to patients throughout the care journey. 4. Documents patient communication in the Electronic Medical Record (EMR) using e...