Customer Service Order Specialist (2-year fixed-term contract)

Job description

What you’ll be doing: Manage and process customer orders with a high level of accuracy and attention to detail, ensuring all order details are correct and complete. Serve as the primary point of contact for customers regarding order-related inquiries, providing timely and professional responses. Coordinate with internal teams, including sales, logistics, warehouse, and finance, to ensure seamless order fulfillment and delivery. Monitor the status of orders throughout the lifecycle, proactively addressing any delays, discrepancies, or issues, and keeping customers informed. Resolve complex customer complaints and issues related to orders, ensuring a satisfactory resolution while maintaining a positive customer experience. Maintain accurate and up-to-date records of orders, customer interactions, and any changes or updates in the order management system. Prepare and analyze order-related reports, identifying trends, inefficiencies, or areas for improvement. Support the implementation of process improvements to enhance the efficiency, accuracy, and customer satisfaction of the order management process. Ensure compliance with company policies, procedures, and relevant regulations in al...