Customer Financial Services Representative - Senior

Job description

Company: TRJ FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi Address: ISTANBUL Saray Mh. Site Yolu Cd. No: 21 Scheduled Weekly Hours: 45 Worker Type: Regular Posting Start Date: Posting Close Date: 11-Ağu-2026 Job Family: FXE-EU: Customer Financial Services Representative (ID) Position Summary: Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together. What you will be doing: Evaluate customer claims after invoicing (such as weight discrepancies, service errors, price mismatches, etc.) Coordinate with relevant departments to conduct necessary investigations and control processes Track and finalize approval processes for identified discrepancies Ensure collection of credit notes / return invoices from cus...