Spa Coordinator (PT)
Grand Traverse Resort and Spa · US
SUMMARY Responsible for understanding and communicating knowledge of all services and products provided by Spa Grand Traverse, as well as greeting and assist...
Job description
SUMMARY: Responsible for understanding and communicating knowledge of all services and products provided by Spa Grand Traverse, as well as greeting and assisting all spa guests with the utmost professionalism. Assists guests with booking appointments, and with checking in and out of the spa during their visit. Helps keep the spa clean and organized at all times. Provides guests with memorable and exceptional spa experiences, and ensures that necessary par levels are maintained in all areas of spa inventories. This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Schedule appointments and maintain and update appointment calendars - Meet, greet and serve spa guests both on the phone and in person, ensuring a seamless check in and check out experience for all spa guests and members - Handle cash transactions and maintain a cash bank at appropriate balance - Listen attentively to gather accurate information and use that information to enhance customer satisfaction - Must be able to assist in all areas of the spa when needed - Inventory supplies as neede...