Taxpayer Information Representative

Job description

Organization Taxpayer Information Pay: $17.25 Pay Frequency: Full Time / Part Time: Full time Job Summary: Under general supervision, receives incoming telephone calls from the public and provides various types of information, primarily related to ad valorem taxes. Must be able to lift 40 pounds in order to transport, set up and breakdown equipment needed in order to facilitate payment collection at offsite location. Job Description: EXAMPLES OF WORK PERFORMED: Entry Level. Provides excellent customer service to a large number of taxpayers via telephone, in person, and written correspondence. Gathers information, determines needs of customer, provides explanation in a concise manner; handles customer complaints and problems effectively, redirects calls to other offices when necessary. Analyzes and determines acceptability of payments. Calculates fees, and calculates interest accruing monthly for delinquent accounts. Enter address changes to tax rolls. Corresponds with taxpayers when necessary and maintains files. Accesses and retrieves information from other sources in an effort to determine correct mailing information for a large volume of returned mail. Assist the Delinquent Tax...