BlueCard Business Analyst II

Job description

#LI-Hybrid Provides general production support: - Monitor daily production performance and inventory levels as assigned. - Conduct data and trend analysis to identify areas of improvements. - Triage daily production issues. Recommend and implement interim workarounds. - Recommend solutions and/or corrective actions for issues that are brought to the attention of the unit. - Create and update operational workflows and documentation. - Process Access Management requests. - Perform audits as assigned. - Support production activities as assigned. - Assist on production changes/fixes and small project implementations: - Plan and coordinate activities related to the implementation of new desktop applications. - Participate on writing system change requirements. Develop test scenarios and test cases, generate test data, execute test cases and review results for approval to production. - Act as liaison with internal customers to facilitate changes or improvements needed to correct problems or improve servicing. - Assist on medium and large project implementations as assigned: - Develop training material and conduct training and presentations. - Assist with testing and testing activities -...