Program Manager-IT Service Delivery

Job description

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. We're looking for a talented Program Manager to join our team in Washington, DC . This position will support a complex government client and will provide leadership for IT Service Desk operations in a ServiceNow-based enterprise environment. In this role, you will oversee SLA-driven service delivery, coordinate across technical teams, and help ensure secure, high-quality support in a mission-critical setting. Work Location: Hybrid – A mix of onsite and remote work. Clearance: Must be US citizen with the ability to obtain a Secret security clearance. Primary Roles and Responsibilities: - Lead IT Service Desk operations across Tier 0 through Tier 3 support - Serve as the primary interface with Government stakeholders - Manage service delivery performance, SLA compliance, and reporting metrics - Oversee Weekly Act...