Dallas Collections Site Leader (Collections Sr Department Leader)

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. The Collections Site Leader – Dallas Expansion is responsible for launching, leading, and stabilizing a new Consumer Lending Collections site in Dallas. This role provides on-site leadership and direction to managers, supervisors, and advocates while ensuring operational readiness, regulatory adherence, workforce engagement, and strong customer outcomes. The Site Leader is accountable for building a high performing culture, executing site expansion plans, and delivering results aligned with departmental productivity, quality, and risk expectations. This leader plays a critical role in shaping the employee experience, embedding risk discipline, and establishing Dallas as a scalable and sustainable collections operation within the Bank’s risk appetite. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behavi...