Front Desk Supervisor

Job description

The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The incumbent is also responsible for coordinating and supervising the activities of the Hotel Front Office personnel to ensure quality guest service and adherence to safety standards. Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that team members receive adequate guidance and resources to accomplish established job requirements. 2. Creates shift schedule and approve time when assigned by the Front Office Manager. 3. Supervises and directs guest check in and check out process to ensure that procedures are followed, that guests are helped quickly and in a courteous and safe manner according to Horseshoe St. Louis standards. 4. Counsels, guides and instructs the Front Desk Agents and Phone Operators in the daily performance of their duties and provides exceptional leadership. 5. Ensures the needs of guests are being met and are consistent with the standards established by Horseshoe St. management. 6. Run, work on, and file the Non-Zero balance report daily. 7. Run, work, and...