Regulatory Compliance Auditor

Job description

Job Title: Regulatory Compliance Auditor Location: CA - Westlake Village What you'll do: The Regulatory Compliance Auditor is responsible for evaluating, monitoring, and reporting on compliance with applicable federal, state, investor, and agency regulations governing mortgage servicing operations. This role conducts risk-based audits and quality control reviews of vendors, and sub-servicers to ensure adherence to regulatory requirements, and company policies. The auditor partners with key stakeholders to identify gaps, recommend corrective actions, and support continuous improvement across servicing operations. - Perform regulatory compliance audits and quality control reviews of mortgage servicing activities, including but not limited to payment processing, escrow administration, collections, loss mitigation, foreclosure, bankruptcy, claims, servicing transfers, ARM adjustments, and payoffs. - Evaluate compliance with applicable laws and regulations (eg., RESPA, FDCPA, ECOA, TCPA, SCRA). - Review recorded customer service and collections calls for compliance with federal and state regulations. - Identify discrepancies and opportunities for process improvement through analysis of...