Help Desk Technician - Tier 3 (Journeyman)

Job description

Work Arrangement This is an onsite position at Pope Field in North Carolina Job Overview: The Help Desk Technician Tier 3 provides technical leadership support to end users across the organization. The technician works in a fast-paced, 24/7/365 operational environment supporting critical C2ISR systems and user communities. Essential Functions: - Provide senior-level Tier 3 support and subject matter expertise to enhance situational awareness and operational stability across command mission-critical SATCOM network infrastructures. - Maintain, test, and execute enterprise backup and disaster recovery plans in alignment with Continuity of Operations (COOP) requirements. - Deliver advanced technical troubleshooting, incident resolution, and sustainment support for C2ISR platforms, applications, and systems. - Ensure continuous operation, maintenance, and optimization of mission-essential infrastructure services, including satellite communication systems. - Collaborate with commercial service providers, U.S. Government personnel, and DoD partners to resolve outages, perform installations, and manage service transitions. - Assess user, network, and communications requirements; recommend...