Tier 2 Help Desk - Lubbock

Job description

Job DetailsLevel: ExperiencedJob Location: 99 - Plains Bancorp Inc - Lubbock, TX 79490Position Type: Full TimeEducation Level: High SchoolTravel Percentage: Up to 25%Job Category: Information TechnologyJob Purpose: Under the guidance of the CIO/CTO, the Tier 2 Help Desk role provides advanced technical support to end users and serves as an escalation point for issues unresolved by Tier 1 support. This role focuses on diagnosing and resolving moderately complex hardware, software, and access-related issues across assigned geographic locations while ensuring a high level of customer service. The Tier 2 Help Desk leverages a strong working knowledge of desktop operating systems, standard business and banking applications, and endpoint devices. The position plays a key role in maintaining system reliability, minimizing downtime, and supporting the day-to-day technology needs of the banking staff. Duties: 1. Assumes responsibility for providing effective technical support for all users. 2. Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts. 3. Assumes responsibility for establishing and maintaining effec...