Director of Client Growth

Job description

Role The Director of Client Growth leads the Client Growth function for Acquisition.com ’s Advisory Practice. This role owns the post-sale revenue engine. The focus is clear: retain clients, expand relationships, and increase lifetime value across the existing client base. You are responsible for building and running the system that makes that happen. This includes the Client Growth team, the client journey across products, and the workflows that drive retention and expansion. You will design the operating model, implement it, and hold it accountable to results. This is a builder-operator role. You are not inheriting a finished system. You are creating structure where it does not yet exist, and scaling it as the business grows. You report to the Senior Director of Fulfillment Operations and partner closely with Sales, Advisory, Events, Marketing, Support, and Revenue Operations. Responsibilities: Build and lead the Client Growth function, including team structure, hiring, coaching, and performance management for Client Growth Advisors Define and own the client journey from onboarding through renewal and expansion, ensuring every transition has a clear next step and owner Own Net Re...