EMEA Travel Coordinator

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. If you’re passionate about drawing meaning from data and helping others remove roadblocks, this role may be perfect for you. As a Client Management Executive, you’ll support client managers and customer contacts on a day-to-day basis with their travel program, action plans, tracking and driving new strategies to improve their performance. What You’ll Do: Support client managers, service delivery teams, and clients by tracking and driving tasks and resolving concerns and issues Monitor and respond to questions in the client shared mailbox Lead monthly client reporting including global CSAT, TSF and global settlement in collaboration with the client manager Lead internal calls with internal teams, including monthly hotel attachment reporting Maintain client documentation including IATA, PCC and GDS Lead new product implementations for Amex GBT client management colleagues What We’re Looking For: Business travel ind...