Patient Experience Representative II- MEHC Early Intervention (onsite)

Job description

Status Full-Time Standard Hours per Week: 40 Job Posting Category: Administration: Job Posting Description: This position is 100% onsite at the Jamaica Plain location, Martha Eliot Health Center. Position Summary/ Department Summary: The Patient Experience Representative II will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Key Responsibilities: - Interacts and provides positive and effective customer service to patients and families. - Response to routine inquiries about hospital protocol, policies and procedures. - Greets and directs patients, families, and visitors. - Manage large amounts of inbound and outbound calls in a timely manner. - Provides the patient with the required forms and obtains appropriate signatures: General consent, Healthcare Proxy, Compliance documentation, Rights and Responsibilities, Generates patient labels and identification bracelets. - Prepare admission-related documentation and patient chart process, to ensure a seamless and timely admission...