Service Desk Agent Journeyman

Job description

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution. Description: DSA Inc. is seeking a qualified Graduate Training Information Management System (G/TIMS) Service Desk Support Representative at Joint Base McGuire Dix Lakehurst (JBMDL), NJ. The selected candidate will join DSA's G/TIMS Air Mobility Command (AMC) support team; the team supports G/TIMS users of the Mobility Air Forces (MAF) for AMC. Responsibilities of this position include supporting local G/TIMS users at JBMDL, provide subject matter expertise to the on-site technical team and assist with activities supporting AMC users. Position requires weekend and nighttime hours (estimate <10% time) Required Qualifications: - G/TIMS operational experience - Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, ACC or similar Service e.g. Marines, Army, Navy - Service Desk experience (customer contact experience) - Current Knowledge of Air Force Network environments - Security + CE certification Clearance Required: - Must hold at hire and maintain an active DoD Secret Clearance Desired Qualifications: - Subject...