Credit & Collection Analyst

Job description

Job Summary The Cash Collection Specialist supports core Order‑to‑Cash activities and plays a critical role in working capital management, cash discipline, and DSO performance. The role is responsible for proactive customer collections, dispute management, and cash application support across a complex, multi‑entity environment, including recently acquired businesses. This position operates in a high‑judgment, customer‑facing context, requiring close coordination with Sales, Legal, and local Finance teams, as well as strong French and English language capabilities. Key Responsibilities: - Cash Collection & Customer Management - Perform proactive collection activities on outstanding accounts receivable balances - Maintain regular, professional customer contact via email and calls to ensure timely payment - Monitor overdue balances and drive resolution through structured follow‑up actions Dispute & Exception Management: - Identify, analyze, and resolve customer disputes in coordination with Sales and Legal - Manage exceptions related to non‑standard contractual terms and acquisition‑specific arrangements - Escalate unresolved issues appropriately to protect cash flow and customer rela...