Customer Service Specialist

Job description

Location : Hybrid – Minneapolis-St Paul Metro Area, with regular in-office work required (office is located in St Paul) Application Deadline : Open until filled Anticipated Start Date : May 2026 Position Summary : The Customer Service Specialist serves as a frontline ambassador for Pheasants Forever and Quail Forever, delivering high-quality service to members, donors, chapter volunteers, and supporters. This role is responsible for responding to inbound phone and email inquiries, resolving membership-related issues, and ensuring accurate, timely updates within the organization’s CRM system. This position plays a key role in creating a positive and consistent member experience by providing clear communication, accurate support, and dependable follow-through while supporting the day-to-day operations of the Membership & Annual Giving team. Primary Responsibilities: Customer Service & Member Support - Provide timely, professional support via phone and email to members, donors, supporters, chapter volunteers, and internal partners. - Respond to member and donor inquiries, including profile updates, order issues, AutoPay questions, cancellations, and account support. - Support AutoPay...