Customer Service Specialist

Job description

Suitsupply is always pushing the boundaries of customer service, aiming to deliver the highest standards of care to our customers globally. As part of our dynamic Customer Service team, you’ll be at the heart of this mission—resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you're eager to learn, and excited to contribute to a fast-growing company, we’d love to hear from you! What you will do: - Communicate with international customers via WhatsApp, chat, email, and phone - Provide personalized advice on size, fit, and style to enhance each customer’s journey - Manage order-related questions, deliveries, and returns in a structured, accurate way - Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates - Represent Suitsupply with a professional, helpful tone - every time Who you are: - Experience in a customer-facing or support role, ideally in a fast-paced or digital environment - Tech-comfortable: you're confident using customer service platforms or learning new tools quickly - A strong c...