Customer Experience Agent - Spanish Speaking (CEC)

Job description

Customer Experience Agent - Spanish Speaking (CEC) Department: Customer Experience: Employment Type: Full Time: Location: Duiven, Netherlands: Description: About the role: As a Customer Experience Agent - Spanish Speaking , you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey. You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe. ________________________________________________________________________________________________________ Getting Started... - Learn our tone of voice, systems, and customer service processes - Shadow experienced colleagues to und...