One Call Coordinator

Job description

Job DetailsJob Location: Mesa, AZ 85202Job Summary: A One Call Coordinator performs back of house functions, primarily in support of the Area Managers and Project Managers, to streamline the field operations efforts of GPRS for its One Call customer base. Through the performance of operations, logistics, and clerical functions as well as professional customer communications this team member is able to assist and support the greater vision of GPRS to provide a sensational experience to our customers with whom we have established as a One Call customers. Job Goals: Coordinate incoming ticket notifications for GPRS’ One Call accounts in order to dispatch our field services team members accordingly. Support the Area Managers and Project Managers with incoming customer communications and requests. Support the Contract Locating Manager with key initiatives that include but are not limited to: New One Call customer account setup, administer training and management of users within our ticket management system, monthly billing verification, and initiating customer communications regarding PO’s and Change Order requests. Job Responsibilities: Maintain accurate and up to date project document...