Customer Services Supervisor - A4

Job description

This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered. Job description This role sits within the Customer Service Operations and Archives Directorate and plays a key part in providing access to National Records of Scotland (NRS) records, recording changes of name, and offering guidance and support to a wide range of customers and stakeholders. The post holder will be focused on delivering excellent customer service, supporting customer service teams across all channels to ensure a positive experience as the first point of contact for our diverse customer base. This is an office-based role located at New Register House, 3 West Register Street, Edinburgh. Key Responsibilities: Support and co-ordinate the Change of Name team and its activities in line with agreed strategies and policies. Respond to enquiries and requests from members of the public, colleagues and other stakeholders over email phone and face-to-face. Working Pattern This role is a permanent level transfer position. Our standard hours are 35 hours per week, on site working . If you have s...