Outreach & Enrollment Coordinator

Job description

REQUIRES TO BE BILINGUAL IN MANDARIN: At WelbeHealth, we are transforming the reality of senior care by providing an all-inclusive healthcare option to our most vulnerable senior population by serving as both a care provider and care plan to the participants we serve. Reporting to the Marketing, Outreach, Enrollment, and Eligibility (MOEE) Director, the Outreach and Enrollment (O&E) Coordinator is accountable for initiating, coordinating, and scheduling the PACE eligibility and enrollment process. The O&E Coordinator provides customer service driven by our mission, vision, and values. Essential Job Duties: - Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visits - Assign possible enrollments to the Benefits Coordinator when there are financial concerns/questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verification - Demonstrate in-depth knowledge of all relevant components of MOEE Playbook - Schedule of initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences...