Service Infrastructure Operations Controller IRES - SSFB/HSV

Job description

Position Title: Service Infrastructure Operations Controller Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL Relocation Assistance: None available at this time Remote/Telework: NO: Clearance Type: DoD Secret: Shift: Day shift: Travel Required: Up to 10% of the time Description of Duties: The Service Infrastructure Operations Controller is a critical role responsible for health, stability, and continuous operation of critical IT infrastructure and systems. This role oversees the day-to-day activities of the operations team, driving proactive operational maintenance, measured monitoring, and planned change management activities. The Ops Controller achieves service reliability by proactively monitoring for risks, adhering to ITSM practices, measuring team efficiency, and fostering ongoing team development. The Operations Controller champions best practices, promotes automation, and drives continual service improvement initiatives to optimize IT performance and deliver maximum value to the business. Key Responsibilities: Centralized Control and Coordination: - Serve as the primary point of contact for coordination of all maintenance, measu...